First-time clients who haven’t had their home cleaned professionally within the last month should add the “First-Time Clean/Deep Clean” option in the “Extras” section in order to give our crew members the time they need to achieve the high-quality results we’re known for.
Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!
Please view our cleaning checklist at https://maidsharks.com/checklist to see what is all included in your cleanings.
First time clients who haven’t had their home professionally cleaned within the last month should add the “First-Time Clean/Deep Clean” option in the “Extras” section of the booking form, in order to give our crew members the time they need to achieve the high-quality results we’re known for.
Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!
Please view our cleaning checklist at https://maidsharks.com/checklist to see what is all included in your cleanings.
Our Move-In/Move-Out cleaning option delivers a thorough cleaning to prepare the home for you or the new family moving in! Please ensure that the home is empty prior to our service and that there are no other services being performed (movers, tradespeople, etc.) in the space.
Water and electricity must be available.
Please note, if the home is not completely empty, a $25/bag fee will be charged for removal. Services such as interior window/sliding door, oven, fridge, and cabinet cleaning can be added for an additional fee.
Please view our cleaning checklist at https://maidsharks.com/checklist to see what is all included in your cleanings.
Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please call us to discuss!
That said, the following are services that we DO NOT provide:
Yes! Maid Sharks is both licensed and insured, and our cleaners are also covered by insurance. Your peace of mind is important to us, so we ensure that all aspects of our service are fully protected.
All of our cleaners are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maid Sharks certified cleaner.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Absolutely, we prioritize the security of your billing information. Our booking page uses strong security measures, similar to those used by banks, to keep your information safe. Plus, we work with Stripe, a well-known payment processor, which also uses robust security methods to process your payments. Additionally, we don’t keep your credit card number in our system – we only save a special code that lets us process the payment after we’ve completed the service.
Yes, they do. We run a detailed nationwide background check on all applicants as part of our process.
We do not offer refunds; however, if something is not done to your expectations, please let us know within 24hrs. We’ll send a team out to make it right (within a 7-day window). Please review our Terms & Conditions for more information.
You can view your account, bookings, and make changes after logging into the client portal at the top right or bottom right of the page.
You can submit a password change request on the client portal page, which can be found at the top right or bottom right of the page.
Log into your account through the client portal and update your address and/or credit card on file. Alternatively, you can give us a call and we will update your address for you.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
Simply go to our booking form at the top or bottom right of this page and schedule your booking online. You can also give us a call at (757) 780-1060 or reach out to us on FB/IG/X @maidsharks or email us at [email protected]
No worries! You can either email us at [email protected] or call/text us at 757-780-1060 and we will take care of it. Please give us at least a 24 hour notice, otherwise, there is a $79 cancellation fee.
We are currently providing services in the Gloucester County area of Virginia and surrounding areas. We will be expanding to additional areas in the near future.
For one, two and three bedroom homes, we typically send a single cleaner. If your home is large, and/or has four bedrooms or more, we’ll send a team of two or more depending on size and availability.
We price based on the number of bedrooms, bathrooms, square footage, and any extras you select on the booking form. We recommend booking a recurring clean as that provides the best pricing available.
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.